IT ASSOCIATE

Your Role

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Assist with user account creation, password resets, and access management.
• Troubleshoot and resolve basic IT issues or escalate them when necessary.
• Maintain IT asset inventory and documentation.
• Support software installations, updates, and system maintenance activities.
• Assist in monitoring network and system performance.
• Provide support during employee onboarding and offboarding processes.
• Ensure compliance with IT policies and security standards.

Your Profile

• Diploma in Information Technology or an equivalent qualification from a recognized university or   institute.
• 1–2 years of experience in an IT support role (fresh graduates may also apply).
• Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Understanding of networking concepts and troubleshooting techniques.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of Active Directory and Microsoft 365 Administration will be an added advantage.
• Experience with IT asset management.
• Basic understanding of cybersecurity best practices.
• Valid Motorbike license is required